Refund policy

At Longisland Leather, we take pride in the craftsmanship of every piece. We want you to be completely satisfied with your purchase. Please review our policy below regarding returns and exchanges.

1. Returns for Change of Mind

We accept returns for "change of mind" under the following conditions:

  • Eligibility: Only non-personalized (standard) products.
  • Timeframe: Within 14 days of receiving your order.
  • Condition: Items must be in their original, unused condition with all original packaging.
  • Return Shipping: The buyer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

2. Personalized & Custom Items

Items that have been personalized (e.g., custom engraving, initials) or made-to-order are not eligible for return or exchange due to "change of mind," as these pieces are uniquely crafted for you.

3. Damaged or Defective Items

If your item arrives damaged during shipping or if there is a functional defect, we will make it right at no additional cost to you.

  • Timeframe: Please notify us within 14 days of receiving your order.
  • Process: We will provide a replacement or a full refund after inspecting the issue.

Please note the below reasons are not consider as "damaged" or "defective":

3.1. Claimed color differences between the actual product and our photos

There will be unavoidable color variance in different monitors, the closest color had been presented in the product shot. Leather color will vary between normal sunlight and studio light in the photo.

Please refer to our product shot for the closest color to the product.

3.2. Leather grain

It is normal that 100% genuine leather will have leather grains created during the growth of cattle. Every leather piece is unique, the grains on each product will not position the same.
We avoid using any damaged leather, which has any original wound/scar.

 

How to Request an Exchange or Refund?

Please contact us by Email or Instagram direct message with the below information:

  • Order number 
  • Your name 
  • Photos of the damaged product and packaging.

Our team will feedback within 1-2 business days, and guide you through the simple process.

Once your return is received and inspected, we will process your refund within 7 business days.

 

Contact Information:

Email: info@longislandleather.com
Tel (Text Only): +1 (403) 633-2420
Instagram direct message: longisland.leather
Return Address: 
43 Sunmills Court SE, Calgary, Alberta, Canada T2X 2R4
(Please contact us before sending any returns)